Desk Coordinator (Housekeeping) Job Opportunity at – Cape Town, Western Cape
Looking for a hospitality administration role in Cape Town? is recruiting a Desk Coordinator (Housekeeping) to join its Cleaning and Hygiene Solutions division. This permanent position is ideal for candidates with housekeeping, hotel operations, or hospitality administration experience who enjoy coordinating teams, managing room allocations, and ensuring excellent guest service.
Job Details
Position Desk Coordinator (Housekeeping) Company Tsebo Solutions Group Division Tsebo Cleaning and Hygiene Solutions Job Type Permanent Location Cape Town Province Western Cape Closing Date 24 June 2026 Reference Number TSE260617-9
About Tsebo Solutions Group
is one of Africa’s leading Integrated Workplace Management Solutions providers. The company delivers services across catering, facilities management, cleaning and hygiene, pest control, security, engineering, energy solutions, procurement, workspace design, and remote camp management. Tsebo focuses on developing skilled professionals who contribute to operational excellence and customer satisfaction.
Job Purpose
The Desk Coordinator serves as the central communication hub within the housekeeping department. The role is responsible for coordinating daily housekeeping operations, managing room allocations, updating room statuses, supporting guest requests, and facilitating communication between housekeeping, front office, maintenance, and other hotel departments.
Key Responsibilities
Operational Coordination
- Manage the housekeeping desk and daily operations.
- Allocate rooms to room attendants and supervisors.
- Monitor and update room statuses using the Property Management System (PMS).
- Track room readiness and coordinate with front office teams.
- Ensure smooth workflow across housekeeping operations.
Communication and Liaison
- Coordinate early check-ins, late check-outs, and VIP arrivals.
- Communicate guest requests to housekeeping teams.
- Liaise with maintenance regarding room defects and repairs.
- Handle housekeeping-related inquiries and requests promptly.
- Maintain effective communication between departments.
Administration and Reporting
- Prepare room assignment sheets.
- Maintain room discrepancy reports.
- Manage lost and found records.
- Track maintenance logs and out-of-order rooms.
- Compile productivity and shift reports.
- Support daily handovers between shifts.
Quality Assurance
- Monitor room inspections before release to guests.
- Follow up on discrepancies between housekeeping and front office.
- Ensure compliance with cleaning schedules and service standards.
- Support continuous improvement of housekeeping processes.
Inventory Management
- Monitor housekeeping supply usage.
- Maintain linen movement records.
- Track stock levels and replenishment requirements.
- Manage lost and found procedures according to hotel policies.
Guest Service Support
- Respond efficiently to guest housekeeping requests.
- Coordinate VIP room preparations.
- Escalate service concerns to management when necessary.
- Help maintain high guest satisfaction standards.
Health and Safety
- Ensure adherence to health, hygiene, and safety standards.
- Report workplace hazards and incidents.
- Maintain accurate compliance documentation.
- Support safe housekeeping operations.
Required Skills and Competencies
Successful candidates should possess:
- Strong organizational and coordination abilities
- Excellent communication skills
- Attention to detail and accuracy
- Administrative and reporting expertise
- Computer literacy, including Microsoft Office
- Experience using Property Management Systems (PMS)
- Problem-solving and decision-making skills
- Customer service orientation
- Ability to work under pressure
- Teamwork and collaboration skills
- Professionalism and reliability
- High levels of accountability and discipline
Minimum Requirements
Education
- Grade 12 / Matric certificate (essential)
Experience
- 1–3 years of housekeeping or hotel operations experience
- Previous experience with a Property Management System (PMS) preferred
- Experience using systems such as Opera will be advantageous
Working Conditions
- Shift-based environment
- Weekend and public holiday work required
- Office-based role within the housekeeping department
- Frequent interaction with operational teams and hotel guests
- Fast-paced hospitality environment
Why Apply?
This position offers an opportunity to build a career in hospitality administration with one of Africa’s leading workplace management companies. The role provides exposure to hotel operations, guest service management, team coordination, and housekeeping administration while contributing directly to guest satisfaction and operational efficiency.