Nedbank Service Consultant Vacancy 2026

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Nedbank Service Consultant Vacancy 2026 – Apply Now in Worcester, Western Cape

Nedbank is currently recruiting for a Service Consultant position based in Worcester, Western Cape. This opportunity is ideal for candidates with banking, customer service, cash handling, and digital support experience who are passionate about delivering excellent client service.

Job Overview

  • Position: Service Consultant
  • Reference Number: 146286
  • Location: Worcester, Western Cape, South Africa
  • Company: Nedbank
  • Job Family: Sales and Service
  • Career Stream: Client Service
  • Leadership Pipeline: Manage Self: Technical (MST)
  • FAIS Affected: Yes
  • Closing Date: 15 June 2026

Job Purpose

The Service Consultant will assist clients with digital and self-service banking solutions while processing cash transactions and providing first-line support for banking devices. The successful candidate will help improve customer experience, encourage digital banking adoption, and ensure efficient branch operations.

Key Responsibilities

Client Service and Customer Support

  • Welcome and assist clients in the branch.
  • Address customer concerns regarding queue management and digital banking services.
  • Help clients download and access online banking applications.
  • Resolve login and digital banking issues.
  • Assist customers with purchasing prepaid airtime and data.
  • Help clients obtain bank statements, cards, and related documents.
  • Build and maintain strong customer relationships.
  • Educate customers on digital banking products and self-service channels.
  • Identify sales opportunities and refer clients to relevant departments.

Cash Handling and Branch Operations

  • Process deposits, withdrawals, transfers, and cash transactions.
  • Balance and secure branch stock, including bank cards.
  • Perform ATM cash loading and replenishment.
  • Conduct first-line maintenance on branch devices.
  • Support cash management and cash recycling initiatives.
  • Process foreign exchange requests according to company policies.
  • Maintain accurate transaction records and documentation.

Risk and Compliance

  • Adhere to cash control limits and branch security procedures.
  • Prevent fraud by following customer verification processes.
  • Ensure compliance with banking regulations and internal policies.
  • Report discrepancies and assist with corrective actions.

Supporting Nedbank Goals

  • Deliver outstanding customer service.
  • Promote digital banking adoption.
  • Contribute to branch performance targets.
  • Maintain compliance with operational and security procedures.
  • Support business growth through excellent client experiences.

Minimum Requirements

Essential Qualification

  • Diploma (NQF Level 6)

Preferred Qualification

  • Banking Services Qualification
  • Higher Certificate in Banking Services (NQF Level 5) or equivalent

Experience Required

  • 1 to 2 years’ experience in:
    • Retail banking
    • Customer service
    • Cash handling
    • Technology and digital banking support
    • First-line problem resolution
  • Foreign exchange experience will be advantageous where applicable.

Required Skills and Knowledge

  • Customer service principles
  • Banking product knowledge
  • Problem-solving abilities
  • Relationship management
  • Governance, risk and compliance
  • Forex products and services
  • Digital banking systems
  • Communication skills

Behavioural Competencies

  • Building Customer Loyalty
  • Earning Trust
  • Collaboration
  • Managing Work
  • Adaptability
  • Stress Tolerance
  • Continuous Learning

Why Join Nedbank?

Nedbank offers employees an opportunity to grow within one of South Africa’s leading banking institutions. Successful candidates gain exposure to customer service, digital banking innovation, cash management, and career development opportunities within the financial sector.

How to Apply

Interested candidates should submit their application before the closing date of 15 June 2026 through the official Nedbank careers platform.

Recruitment Enquiries

For assistance regarding this vacancy, contact the Nedbank Recruiting Team:

Telephone: +27 860 555 566

Application Deadline

15 June 2026

Apply Here