Remote Customer Support & Sales Coordinator

RecruitMyMom | Permanent Work From Home Opportunity

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A growing international telecommunications carrier and analytics provider is hiring a highly organised and detail-oriented Remote Customer Support & Sales Coordinator to support both customer care and sales operations teams. This role is ideal for someone experienced in handling client communication, ticket coordination, CRM administration, and remote operational support within a fast-paced global environment.

Position Details

• Job Title: Remote Customer Support & Sales Coordinator
• Employment Type: Permanent
• Work Arrangement: Fully Remote / Work From Home
• Industry: Telecommunications & B2B Software Services
• Hours: Flexible — 20 or 40 hours per week depending on operational needs
• Salary Range: R15 000 – R25 000 per month
• Market Focus: North American business clients
• Working Hours: US EST or CST business hours
• Posted Date: 21 May 2026

About The Role

The successful candidate will act as the communication bridge between business clients and internal departments including engineering, technical support, and sales operations. You will help ensure that customer requests, service tickets, and operational workflows are handled efficiently and professionally.

This role suits someone who:

• Enjoys working remotely in an international environment
• Can manage multiple tasks under pressure
• Has strong administrative and communication skills
• Understands CRM systems and support ticket workflows
• Is proactive, reliable, and highly organised

Main Responsibilities

Customer Support & Client Communication

• Respond to inbound business customer emails professionally
• Monitor customer support requests and ongoing cases
• Handle registration and remediation work orders
• Ensure excellent customer service and timely communication

Technical Ticket Coordination

• Create and escalate technical support tickets
• Coordinate with engineering and developer teams
• Track support cases until final resolution
• Maintain accurate ticket records and updates

Sales Operations Support

• Assist with managing the corporate sales pipeline
• Update CRM systems and customer records
• Track lead opportunities and reporting data
• Follow up with prospective B2B clients

Administration & Documentation

• Prepare meeting notes and action items
• Maintain operational procedures and records
• Organise internal data across multiple systems
• Assist with reporting and workflow documentation

Project & Team Coordination

• Track operational timelines and tasks
• Coordinate communication between departments
• Support remote collaboration across teams
• Help manage follow-ups and workflow progress

Minimum Requirements

• 2–5 years relevant experience in:
  • Customer support
  • Operations administration
  • Project coordination
  • Sales support or CRM administration
• Excellent spoken and written English
• Strong organisational and multitasking skills
• Ability to work independently in a remote environment
• High attention to detail and problem-solving ability

Technical Requirements For Remote Work

Applicants must have:

• Stable high-speed internet connection
• Reliable laptop or desktop computer
• Professional headset and webcam
• Quiet and professional workspace
• Ability to work US-aligned business hours

Preferred Qualifications

Candidates with the following experience will have an advantage:

• SaaS (Software as a Service)
• Telecommunications or cloud communications
• Contact center operations
• International remote teams
• Customer success environments
• Technical support coordination

Why This Opportunity Is Attractive

• Permanent remote position
• Flexible workload options
• International company exposure
• Opportunity to work with US-based corporate clients
• Strong experience growth in telecom and SaaS operations
• Ideal for experienced remote administrators and coordinators

How To Apply

Apply online through:
RecruitMyMom Careers Page