Senior Customer Service Officer

Reference Number; BOX250407-1

Location – Town / City Airport Industrial, Cape Town

Location – Province Western Cape

Location – CountrySouth Africa

Minimum Education Level: Grade 12 | National Certificate

Job Advert Summary

WE’RE HIRING: Senior Customer Service Officer – Boxer Distribution Centre (Cape Town)
Based at Airport Industrial, Cape Town
Help Us Deliver the Difference – One Store at a Time

Are you passionate about customer service and logistics? Boxer Superstores, one of South Africa’s fastest-growing and most trusted retailers, is looking for a Senior Customer Service Officer to join our Cape Town Distribution Centre team. This is your opportunity to play a vital role in ensuring smooth stock deliveries to our Boxer stores, by coordinating outbound and planning functions with excellence.

Key Purpose:

To coordinate and support the outbound and delivery planning functions of the DC to ensure timely, efficient, and well-communicated deliveries to Boxer stores.

Ready to drive excellence in outbound logistics?
Apply today and help keep our stores well-stocked and our communities served.Minimum Requirements

Minimum Requirements:

• Grade 12 (Matric) essential
• 2-year Diploma or Degree in Logistics/Supply Chain/Retail Management – advantageous
• Minimum 3 years’ experience in a similar customer service/logistics environment
• Strong working knowledge of Microsoft Excel and Word
• Familiarity with WMS (Warehouse Management Systems)
• Understanding of the supply chain and FMCG retail operations
• Warehouse and logistics planning experience
• Strong numerical and analytical skills

Duties and Responsibilities

Key Responsibilities:

1. Delivery Schedule Coordination

• Receive and verify transporter schedules from the transport management system
• Cross-check accuracy and communicate delivery ETAs to store managers
• Enable stores to plan staff around incoming deliveries

2. Pallet Estimation & Planning

• Retrieve store orders via the BOMM system
• Estimate pallet volumes per order
• Compile and share pallet spreadsheets (store name, code, order number, pallets) with transporters
• Advise on correct truck size for delivery based on pallet data
• Complete and send relevant collection documents for outsourced transport

3. Communication & Coordination

• Serve as the liaison between stores, regional managers, and DC operations
• Update stakeholders on order status, special delivery requests, and any issues
• Resolve delivery-related queries

4. Transporter Liaison

• Communicate directly with transport companies regarding orders and delivery times
• Confirm logistics details and follow up on outstanding or delayed deliveries

5. Order Monitoring & Reporting

• Monitor daily order cut-off times
• Highlight and report late orders to regional and DC managers
• Begin planning immediately for stores that meet submission deadlines

6. JABS Allocation Support

• Generate and merge store orders via BOMM system
• Print and submit orders for picking

Why Join Boxer?

• Be part of a proudly South African company making a real impact
• Join a dynamic and supportive team
• Competitive salary with company benefits
• Opportunity to grow within one of the country’s top retailers

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Closing Date: 2025/04/21