Donor Care Officer – South African National Blood Service (SANBS)
Location: Bethlehem, Free State, South Africa
Employment Type: Permanent
Business Unit: Free State and Northern Cape
Salary: R502,542 per annum
Closing Date: 22 June 2026
Overview
The South African National Blood Service (South African National Blood Service) is seeking a qualified and dedicated Donor Care Officer to join its Bethlehem team. The successful candidate will be responsible for collecting safe, high-quality blood and blood products while ensuring excellent donor care, compliance with healthcare standards, and achievement of blood collection targets.
This role is ideal for a registered professional nurse who is passionate about patient care, blood donation services, and community healthcare.
Key Responsibilities
Blood Collection & Donor Care
- Collect whole blood and specialized blood products according to operational targets.
- Perform donor registration, screening, assessments, and documentation.
- Conduct confidential donor interviews and risk assessments.
- Carry out phlebotomy procedures in accordance with SANBS standards.
- Monitor donors throughout the donation process and provide post-donation care.
- Educate donors on blood donation procedures and health-related matters.
- Respond to medical emergencies by providing First Aid and CPR when required.
Customer Service & Stakeholder Relations
- Welcome and assist donors during blood drives and donor centre visits.
- Resolve donor queries and escalate complaints appropriately.
- Deliver exceptional customer service and donor support.
- Maintain positive relationships with stakeholders and community partners.
Operational Support
- Assist with setting up and dismantling blood drive venues.
- Manage consumables and report stock discrepancies.
- Ensure equipment is maintained and functioning correctly.
- Support donor recruitment and booking initiatives.
Compliance & Governance
- Follow SANBS policies, procedures, and blood transfusion standards.
- Ensure proper disposal of medical waste.
- Maintain health, safety, and quality assurance standards.
- Keep staff and equipment records up to date.
Leadership & Development
- Perform Clinic Supervisor duties when required.
- Participate in staff meetings, training sessions, and professional development activities.
- Support competency assessments and training initiatives within the clinic team.
Minimum Requirements
Qualifications
- Diploma or Degree in General Nursing Sciences.
- Registered Professional Nurse qualification.
- Valid Code B or EB Manual Driver’s Licence.
Experience
- Minimum 2 years’ experience as a Registered Professional Nurse.
Knowledge & Skills
- Knowledge of SANBS policies and procedures.
- Understanding of blood transfusion standards in South Africa.
- Strong interpersonal and communication skills.
- Excellent customer service orientation.
- Ability to work independently and within a team.
- Attention to detail and compliance-driven mindset.
- First Aid and emergency response capability.
Why Join SANBS?
- Contribute directly to saving lives through blood donation services.
- Competitive annual remuneration package.
- Professional healthcare environment.
- Opportunities for continuous learning and career development.
- Meaningful community impact through donor engagement and patient support.