Data Capture Clerk

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Position: Data Capture Clerk

Location:  Cape Town, ZA

Job Classification

Job Family

Administration, Operations and Facilities

Career Stream

Admin, Transact Processing and Production

Leadership Pipeline

Manage Self: Operational

FAIS Affected

Job Purpose

To obtain; capture or process data within laid down policies; procedures and systems in order to satisfy clients and bank requirements to achieve departmental objectives and targets.

Job Responsibilities

  • Minimise financial loss by verifying if the client has adequate funds before processing the request.
  • Minimise financial loss due to negligence by checking the accuracy of the request before and after processing the request.
  • Ensure compliance with bank policies and industry regulations in order to minimise opportunities for threat of loss.
  • Ensure bank charges have been debited for once-off requests by capturing manually on Nedbank Terminal Emulator (NTE).
  • Meet standards for quality by adhering to the Service Level Agreements (SLA) and turnaround times.
  • Build client trust by resolving queries timeously, communicating SLA deviations and suggesting resolutions.
  • Build and maintain internal and external relationships with clients by educating and guiding clients of the requesting process and system.
  • Provide monthly workflow updates by preparing and submitting daily and monthly statistics reports to the team leader.
  • Mitigate risk of frauds by verifying client details with records on the banking platform and Nedbank Terminal Emulator (NTE).
  • Ensure security procedures are adhered to by verifying the authorised signatories on Signature Verification (SIGVER) system.
  • Confirm the client request by telephone to ensure that the client is aware of the request and that everything is in order for approval.
  • Capture the name of the client, date and time, sign and stamp in accordance with the bank procedures to approve the request.
  • Update the receiving file by capturing the request on the server in the relevant folder.
  • Ensure serious incidents affecting the department performance are reported  and recorded on the incidents form.
  • Ensure adherence with all workflow processes by working in accordance with the Aris map.
  • Improve service delivery by redirecting security stationery to the correct branches and updating branch details with printers and couriers.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
  • Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
  • Ensure that own contribution and participation contributes to the achievement of team goals.
  • Create and manage own career through guidance and support of management, department and colleagues.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
  • Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
  • Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
  • Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.

Requirements:

  • Essential Qualifications – NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Preferred Qualification
  • Essential Certifications
  • Preferred Certifications

Minimum Experience Level

  • 1 year data capture experience preferably in a banking environment.
  • Technical / Professional Knowledge
  • Administrative procedures and systems
  • Business writing
  • Data analysis
  • Relevant regulatory knowledge
  • Behavioural Competencies
  • Communication
  • Collaborating
  • Work Standards
  • Managing Work
  • Quality Orientation
  • Sustaining Customer Satisfaction
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