JOB TITLE: CUSTOMER SERVICES CLERK
REPORTS TO : TEAM LEAD CUSTOMER SERVICES
BUSINESS UNIT : POSTBANK OPERATIONS
POSITION STATUS : FIXED-TERM CONTRACT
PROVINCES:
GAUTENG; WESTERN CAPE; MPUMALANGA; LIMPOPO; NORTH-WEST; NORTHERN CAPE; EASTERN
CAPE; KWA-ZULU NATAL AND FREE STATE
DISTRICT MUNICIPALITIES:
- Gauteng: City of Johannesburg; City of Ekurhuleni; City of Tshwane; Sedibeng; West Rand
- KwaZulu Natal: Amajuba; eThekwini; Harry Gwala; iLembe; King Cetshwayo; Ugu; uMgungundlovu; Umkhanyakude;
- Umzinyathi; uThukela; Zululand
- Western Cape: Cape Winelands; Central Karoo; City of Cape Town; Garden Route; Overberg; West Coast
- Mpumalanga: Ehlanzeni; Gert Sibande; Nkangala
- Eastern Cape: Alfred Nzo; Amathole; Buffalo City; Chris Hani; Joe Gqabi; Nelson Mandela Bay; O R Tambo; Sarah
- Baartman
- Free State: Fezile Dabi; Lejweleputswa; Mangaung; Thabo Mofutsanyana; Xhariep
- Northern Cape: Frances Baard; John Taolo Gaetsewe; Namakwa; Pixley ka Seme; ZF Mgcawu
- Limpopo: Capricorn; Mopani; Sekhukhune; Vhembe; Waterberg
- Northwest: Kgetleng rivier; Madibeng; Moses Kotane; Rustenburg
Purpose of the Job
- Responsible for verification and issuing of bank cards to customers.
Job Responsibilities:
- Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader.
- Collect and record all card stock received and ensure safekeeping of stock on hand.
- Issue card to customer upon verification and capture information on the front-end system as per SOP.
- Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
- Updating of statistics on number of cards issued and customers assisted.
- Attending to queries related to the lost cards, pin resets and or damaged cards.
- Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping.
- Report any system related issues to the Team Leader and/or contact centre to assist in resolution.
- Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required.
- Assist Team Leader to monitor queues at the collection site while ensuring that elderly, disabled and sick customers are assisted speedily.
Minimum Qualifications and Experience Required
- Grade 12 (NQF Level 4).
- Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
- NQF6 Qualification, National Diploma or degree will be an added advantage.
- Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
- Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook
Skills & Attributes
- Listening skills; Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time
- management; Stress management; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work
- under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record.
CUSTOMER SERVICES CLERK
TEAM LEAD CUSTOMER SERVICES