Location: Western Cape
Industry: Call Centre
Job Type: Permanent
Positions Available: 10
a highly driven, focused, and detail-orientated Customer Service Administrator for one of our new award-winning clients specializing in Ultrasound and Cardiology Diagnostic services, working in partnership with the NHS, to provide patient appointments nationwide, in a community-based setting.
Job Description
Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of delivering best-in-class BPO services.
We are looking for a highly driven, focused and detail-orientated Customer Service Administrator for one of our new award-winning clients specializing in Ultrasound and Cardiology Diagnostic services, working in partnership with the NHS, to provide patient appointments nationwide, in a community-based setting.
Job Requirements
Essential Skills:
- Attention to detail.
- Demonstrate ability to achieve in a target-focused environment.
- Ability to multitask, work to tight deadlines, and possess good analytical skills.
- Experience in prioritizing workloads.
- Exceptionally empathetic – a clear and confident communicator with excellent communication and typing skills.
- Maturity to deal with difficult situations with a smile and empathy.
- The ability to work under pressure within busy times yet still provide exceptional service.
Min Entry Level Experience:
- Customer Service: 1 year
- Experience working with UK/USA clients
- Contact Centre Experience: 1 year
- Experience working in a KPA/Target driven environment
- No Criminal Record
Qualifications:
- Matric
Key Roles/Duties:
- Answering a variety of incoming calls promptly, delivering a professional and efficient service
- The receiving, processing, and coordinating of referrals. This involves liaising with patients, clinicians, and external health professionals and providing a range of related support services.
- Performing administrative functions associated with booking appointments and dealing with and resolving queries.
- Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs
- Courtesy calling patients, reminding patients of their appointments, and informing them of clinic locations and any preparation
- Re-arrange patient appointments within set KPIs/SLAs
- To provide non-clinical advice about clinic appointments and preparation
- To ensure all telephone inquiries are answered confidently, and to provide a customer-focused approach.
- Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring
Benefits and perks:
- Salary R8000
- Commission up to R2000
- Shift allowance R500
- Medical Insurance after 3 months
- YouAssist Emergency Benefits
- Learnify- over 70 online courses
Working Hours:
Rotational shifts between Monday – Sunday
9 am-6 pm/10 am -7 pm (Depending on daylight saving)
1 late shift every 6 weeks