Can’t Log Into Messenger? [Why And How To Fix]


If you can’t log into Messenger you won’t be able to read or send messages, and this can be frustrating. One of the major reasons why you are unable to login to your Facebook Messenger account is that you enter the wrong username or password.

Signing into Messenger requires you to enter the correct username and password of your Facebook account, or you can sign into your Facebook account using the app, which can automatically connect you to your messenger.

There are many reasons why you may find it difficult to access your messenger account.

In this article, we will outline the reasons why you can’t log into Messenger and show you how we have managed to solve this problem, so that you can solve it yourself.

Encountering issues like being unable to log into Messenger can be frustrating, we can best solve this by first identifying the problem.

We will guide you through various troubleshooting steps and solutions to help you resolve the “Can’t Log Into Messenger” problem.

Let’s start with why you!

Why Can’t I Log Into Messenger?

Internet connection 

Having a bad internet connection can contribute to you not being able to log in or sign into your messenger app.

A good internet connection is required to establish connection to Facebook server. And if there is no active data subscription or internet connection you will not be able to Log Into Facebook Messenger.

Incorrect Details

As earlier said, entering an incorrect password, username or email will give you an error, and you won’t be able to sign in.

If you have used complex password combinations, you may be missing something.

Many people face this kind of problem, because they forget or miss the exact match of their password, but there is a solution to this, with the Facebook forget password feature.

Bug Or Technical glitch

If there is a current glitch, it may be preventing you from logging into your Messenger account. A bug or technical glitch from your device OS or the Messenger App can also cause this, especially if your app or phone is outdated.

How to Fix “Can’t Log Into Messenger”

Check Your Internet Connection

Before diving deep into finding other possible solutions, let’s start with the basics, by ensuring that your device is connected to a stable and active internet service. 

Using a weak or a wifi with no internet access can cause your messenger app not to work properly or log in.

This is why you should have a good internet connection while trying to login to messenger.

Verify Your Login Details

To solve the issue of not being able to access or log into Facebook Messenger, double-check your login details, such as the email address, phone number, and password you are using. Make sure you have entered them correctly.

When you can’t log into Messenger, it is mostly because you are missing the correct login credentials.

Reset the Password

If you are still not able to log into Messenger, it may be that you have forgotten the correct password of your Facebook or Messenger account.

Which is why you will need to reset your password. To do so select “Forget password” on the messenger login page (or Facebook page).

Type in your email address or phone number on the page that appears. Make sure the phone or the email are accurate and are the details you used in registration.

You can also use your Facebook account username to perform a reset on Facebook 

After entering your phone number, you will receive a code via SMS or email after selecting either one, enter the received code and you will be able to enter a new password.

Try Clear Cache and Data

If you’re using Messenger on an Android device, clearing the app’s cache and data might help resolve login issues. Go to Settings > Apps > Messenger > Storage, then tap “Clear Cache” and “Clear Data.”

If you’re using Messenger on an iOS device, Go to Settings > General, Tap on iPad/iPhone Storage, and tap on “Offload” on messenger app.

This will remove any corrupted data that might be causing the problem.

Update Messenger

To make sure you are not facing compatibility issues, make sure your messenger app is updated to avoid log-in problems.

Ensure that you are using the latest version of Messenger from the Google Play Store (Android) or the App Store (iOS).

Restart Your Device

A simple device restart can sometimes fix minor glitches. Turn off your device, and then turn it back on.

Doing this can help resolve network or software glitches and fix the “Can’t Log Into Messenger” problem.

Try A Different Network

If you are still unable to log in, try connecting to a different Wi-Fi network or use mobile data to see if the issue is specific to your current network.

VPN or Proxy

Also, try disabling any VPN or proxy service on your mobile device if there is any. It might be what is affecting your Messenger. Disable them and try logging into Messenger again.

Check for Server Issues

Sometimes, Messenger experiences server-side problems. Check social media platforms or online forums to see if others are also experiencing login issues. If it’s a widespread problem, you might need to wait for Facebook to address it.


If you are having trouble logging into Messenger, make sure to have the latest update of the Messenger app installed to fix the problem.

Facing issues while trying to log into Messenger can be frustrating, but there are several steps you can take to troubleshoot and resolve the problem.

With patience and persistence, following the suggestions in this article, you should be able to log in to your Messenger and continue enjoying seamless communication with friends and family.

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Frequently Asked Questions

Why does Messenger say unable to log in?

Your internet connection is disrupted or your messenger app is outdated and having bugs issues. Update the app and try again.

Why does Messenger say something went wrong Try again.

Messengers ‘something went wrong’ error message means there is a poor internet connection.
You should make sure that you are connected to a stable WiFi internet connection or cellular network.

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