Job Title: Campaign Administrator: Centralised Collections
Location: Bellville, Western Cape, ZA
Company: Capitec Bank Ltd
This advert is purposed at attracting talent for future dated opportunities.
We’re on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
Purpose Statement
To maximise Agent Performance and the effectiveness of overall productivity in (but not limited to) the Collections and Recoveries Divisions, Business Support Centre for Retail and Business Bank through
- Providing operational and tactical systems support for all campaign management activities.
- Implement and maintain dialler strategies and real-time monitoring of all outbound dialling, inbound and digital campaigns
- Monitoring Agent performance and productivity
- Providing insights on campaign activities through reporting and analysis to inform managerial decision making
- Distribution and maintenance of relevant hardware or software requirements
- Troubleshooting and diagnosing technical problems by analyzing error logs, system events and user information
- Staying up to date with industry trends, emerging technologies and best practices in IT support teams
- Stakeholder engagement with internal and external audiences
Experience
Min:
- 3 years dialler campaign management experience
Ideal:
- Experience with utilizing Microsoft Excel
- Contact center environment.
- Leadership capabilities
- Analytical responsibilities or experience with predictive dialler
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- Bachelor’s Degree in Information Systems or Commerce
Knowledge
Min:
- Dialler software, including technical knowledge
- Predictive dialing systems and associated telephony
Ideal:
- Client Engagement and Support policies and procedures
- Regulations relating to predictive diallers
- Contact centre software tools
- Technical knowledge of telecom hardware
- Cloud service knowledge on platforms such as AWS connect and Salesforce
Skills
- Communications Skills
- Problem solving skills
- Analytical Skills
- Numerical Reasoning skills
- Reporting Skills
- Attention to Detail
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Planning, organising and coordination skills
- Interpersonal & Relationship management Skills
- Conditions of Employment
- Clear criminal and credit record
- Willing and able to work shifts, including weekends
Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.