Bank Assistant (Operational Support )

Job Title: Operational Support Specialist
Date Posted: 23 April 2025
Location: Johannesburg, Gauteng, South Africa
Company: Capitec Bank Ltd

Application Instructions:

1. Visit Capitec’s career site to complete a short assessment about life at Capitec.
2. Finalize your application by clicking “Apply” after completing the assessment.

Why Choose Capitec:

Capitec lives by its CEO values: putting the client first, acting with energy, and taking ownership. The company offers cohesive teams, growth opportunities, and a comprehensive employee value proposition. Every team member is welcomed, valued, and supported in their personal and professional growth.

Role Purpose:

Provide tactical and operational systems support across Business Support by monitoring and reporting to ensure stable systems performance, accurate reporting, and optimized departmental functioning.

Minimum Experience Required:

• 3-4 years of operational work experience
• 1-2 years’ experience with dialler reporting and/or workforce planning
• Experience using Microsoft Excel

Preferred Experience:

• Operational and analytical experience
• Experience with predictive diallers

Minimum Qualifications:

• Grade 12 National Certificate / Vocational

Preferred Qualifications:

• Tertiary qualification in Information Technology or Business Management

Minimum Knowledge:

• Dialler software and technical knowledge of business support systems
• Understanding of the business environment within service providers
• Client engagement and support policies and procedures

Preferred Knowledge:

• Capitec Bank’s internal systems and processes
• Retail credit industry and National Credit Act (NCA)
• Predictive dialler regulations
• Contact centre software tools
• Telecom hardware and cloud services (e.g., AWS Connect, Salesforce)
• Capitec-specific policies

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Skills Required:

• Analytical thinking
• Attention to detail
• Effective communication
• Computer literacy (Word, Excel, Outlook)
• Decision-making
• Interpersonal and relationship management
• Numerical reasoning
• Planning and coordination
• Problem-solving
• Reporting proficiency

Conditions of Employment:

• Clear criminal and credit records