Admission Clerk Job – Life Westville Hospital (Westville, KwaZulu-Natal)

Admission Clerk – Life Westville Hospital

Location: Westville, KwaZulu-Natal, South Africa
Company: Life Healthcare
Facility: Life Westville Hospital
Department: Finance & Administration
Position: Admission Clerk
Closing Date: 19 June 2026

About the Role

Life Westville Hospital is seeking a professional and customer-focused Admission Clerk to join its Finance and Administration team. Reporting to the Reception Supervisor, the successful candidate will be responsible for managing patient admissions, pre-admissions, discharges, billing administration, medical aid authorisations, and reception duties while ensuring excellent patient service and compliance with hospital procedures.

This opportunity is ideal for candidates with healthcare administration experience, strong customer service skills, and knowledge of hospital admission processes.

Key Responsibilities

Patient Admissions & Reception

• Process patient admissions and discharges according to hospital protocols.
• Perform reception and switchboard duties when required.
• Ensure smooth and efficient patient registration processes.
• Assist with pre-admissions and related administrative activities.

Medical Aid Authorisations

• Liaise with medical aid schemes to obtain pre-admission and admission authorisations.
• Manage daily No-Auth screens to facilitate patient authorisation.
• Follow up on unregistered babies with medical schemes to secure admission authorisations.
• Clear rejection screens daily to reduce financial risk.

Administration & Billing

• Capture and process patient information accurately.
• Complete coding, billing, finalisation, and submission of casualty files.
• Prepare estimates for private patients according to group protocols.
• Maintain accurate patient and financial records.

Cash Handling & Banking

• Receive and receipt payments from patients.
• Collect co-payments, deductibles, and private patient fees.
• Maintain drop-safe registers and ensure secure cash handling.
• Conduct daily banking procedures.
• Ensure compliance with financial controls and hospital policies.

Compliance & Support

• Adhere to all admission and pre-admission protocols.
• Understand and follow COID (Compensation for Occupational Injuries and Diseases) admission processes.
• Assist with additional duties assigned by management.
• Work rotational 12-hour shifts, including weekends, public holidays, and night duty when required.

Minimum Requirements

Essential Qualifications

• Grade 12 (Matric).
• Computer proficiency in Microsoft Office Suite:
  • Word
  • Excel
  • Outlook
  • PowerPoint
• Academic qualification verification checks will be conducted.

Essential Experience

• Experience within a healthcare or hospital environment.
• Customer service experience.
• Knowledge of admissions procedures.
• Accurate cash-handling experience.
• Experience dealing directly with customers and patients.

Advantageous Experience

• Working knowledge of Impilo and Imeds systems or similar hospital admission systems.
• Understanding of the private healthcare sector and its stakeholders.
• Knowledge of medical terminology and hospital procedures.
• Basic financial administration knowledge.

Required Skills & Competencies

• Excellent customer service orientation
• Strong communication and interpersonal skills
• Attention to detail
• Conflict management skills
• Ability to work under pressure
• Teamwork and collaboration
• Self-motivation and initiative
• Ethical and professional conduct
• Resilience and adaptability
• Results-driven mindset
• Strong administrative skills

Working Conditions

• 12-hour shift work
• Weekend shifts
• Public holiday shifts
• Night duty as required
• Availability to report to work at short notice

Why Join Life Healthcare?

Life Healthcare is one of South Africa’s leading private healthcare providers, offering employees opportunities to build rewarding careers in healthcare administration while contributing to quality patient care and operational excellence.

How to Apply

Submit your application and CV to:

Email: [email protected]

Application Deadline: 19 June 2026

Important Information

• Internal applicants should discuss their application with their line manager before applying.
• Academic, ITC, criminal, and qualification verification checks will be conducted.
• Only shortlisted candidates will be contacted.
• If you do not receive feedback within two weeks after the closing date, please consider your application unsuccessful.
• Life Healthcare is an Equal Opportunity Employer.