Senior Clerk Job Opportunity at AVBOB – Centurion 2026
Senior Clerk Vacancy – Retentions Administration Department
AVBOB Careers
Looking for a stable administration career in the insurance industry? AVBOB is currently hiring a Senior Clerk for its Retentions Administration Department in Centurion. This permanent opportunity is ideal for experienced administrative professionals with strong communication, policy management, and customer service skills.
The company is seeking a detail-oriented and customer-focused individual who can assist with policy retention, reinstatements, arrears investigations, and overall client support while ensuring compliance with company procedures and insurance regulations.
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Job Overview
- Position: Senior Clerk
- Reference Number: 208SNL
- Company: AVBOB
- Department: New Business – Retentions Administration
- Industry: Insurance
- Job Type: Permanent
- Location: Centurion
- Salary: Market Related
- Positions Available: 1
About the Role
The successful candidate will play an important role in supporting active insurance policy management and improving customer retention. The position focuses on resolving policy discrepancies, handling reinstatements, monitoring payment trends, and assisting clients with policy-related matters.
This role also involves maintaining professional communication with clients through telephone and email support while ensuring all administrative processes comply with company standards and audit requirements.
Key Responsibilities
Policy Administration & Retentions
- Investigate arrears, debit order failures, and policy discrepancies
- Process policy reinstatements according to company procedures
- Assist in reducing policy cancellations and lapses
- Manage premium debt applications and payment amendments
- Verify and update banking details accurately
Client Service & Communication
- Respond to client queries professionally via phone and email
- Handle client follow-ups and policy updates
- Ensure excellent customer service and timely communication
- Maintain strong relationships with policyholders
Reporting & Compliance
- Provide operational feedback and progress reports
- Ensure compliance with audit standards and company regulations
- Maintain accurate records and documentation
- Support supervisors with daily and monthly reporting
Team Support
- Assist with onboarding and training of new clerks
- Provide operational guidance and support within the department
Minimum Requirements
Candidates applying for this position should meet the following requirements:
- Grade 12 / Matric Certificate
- 2–3 years relevant administrative experience
- Long-term insurance experience will be advantageous
- Computer literacy in Microsoft Office
- Strong interpersonal and communication skills
- Good analytical and problem-solving abilities
- High level of accuracy and attention to detail
Skills & Competencies
The ideal candidate should possess:
- Customer service orientation
- Time management skills
- Administrative coordination
- Professional telephone etiquette
- Ability to work under pressure
- Organisational and multitasking skills
- Strong compliance awareness
- Team collaboration abilities
Why Join AVBOB?
AVBOB is one of South Africa’s well-established insurance companies known for its strong corporate values and employee-focused culture. Employees benefit from career growth opportunities, professional development, and a supportive working environment.
This opportunity is suitable for candidates looking to build a long-term career in insurance administration and client service.